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Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are responsible for implementing and managing Salesforce Service Cloud solutions. Service Cloud is a powerful customer service platform that enables businesses to deliver exceptional customer service experiences to their clients. The Salesforce Certified Service cloud consultant certification validates your expertise in designing and implementing Salesforce Service Cloud solutions that meet the business needs of your clients.

The Salesforce Service-Cloud-Consultant Exam covers a wide range of topics related to Salesforce Service Cloud, including case management, knowledge management, service console customization, data management, and integration with other systems. It also tests candidates on their ability to design and implement solutions that meet the unique needs of their clients or organizations.

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Salesforce Certified Service cloud consultant Sample Questions (Q64-Q69):

NEW QUESTION # 64
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.
Which three configurations must be made? Choose 3 answers

A. The Run Macros Action must be on the page layout.
B. The Run Macros Permission must be granted to users.
C. The Macros widget or utility must be added to the console.
D. Publisher Actions used in the macros must be on the page layout.
E. Users must use Lightning Experience.

Answer: B,D,E

NEW QUESTION # 65
Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5,000 new cases per day and allow file attachments under 10 MB by the customer.
Which feature should the consultant suggest?

A. Email-to-Case
B. Web-to-Case
C. On-Demand Email-to-Case

Answer: B

Explanation:
For handling up to 5,000 new cases per day with the capability for customers to attach files under 10 MB, Web-to-Case is the recommended feature. This allows customers to submit cases directly through a web form, including file attachments, efficiently scaling case creation capabilities while reducing the workload on support agents.

NEW QUESTION # 66
A contact center was unable to assign cases by case type before service was implemented, the director support needs to know which metrics to examine to determine whether the newly set up assignment rules are assigning a similar number of cases to each agent. Which metric should be recommended? Choose 2 answers

A. Number of cases in each status
B. Number of solutions created per agent
C. Number of cases by type by owner
D. Number of cases created sorted by order

Answer: C,D

NEW QUESTION # 67
Cloud Kicks (CK) provides product support based on Service Contracts. A customer's Service Contract includes the same level of Entitlements for response time and business hours on both Case and Work Orders.
CK would like an efficient method to manage the setup.
What is the recommended configuration to meet the requirements?

A. Set up separate Entitlement Process for Case and Work Order
B. Work Orders created from a Case automaticallv inherit the Entitlement Process
C. Create or Apex Trigger to assign the Entitlement Process to Work Order.
D. Assign the WorV Order to the same Case as the Entitlement Process.

Answer: B

Explanation:
This is the recommended configuration to meet the requirements, because it simplifies the setup and ensures consistency between Case and Work Order entitlements. When a Work Order is created from a Case that has an Entitlement Process, the Work Order automatically inherits the same Entitlement Process as the Case. This means that CK does not need to create separate Entitlement Processes for Case and Work Order, or use triggers or workflows to assign them. Verified References: : Work Orders and Entitlement Processes

NEW QUESTION # 68
Universal Banking has customer support operations in both Canada and the United States. Compliance regulations are listed below.
* Agent users in Canada can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?

A. Create geography-based roles to restrict access using data categories
B. Create geography-based profiles to restrict access by mapping article types
C. Create geography-based profiles to restrict access using data categories
D. Create geography-based roles to restrict access by mapping article types

Answer: A

NEW QUESTION # 69
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Use Valid Salesforce Service-Cloud-Consultant Dumps PDF And Overcome Your Fear Of Taking Exam

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Salesforce Certified Service cloud consultant Sample Questions (Q64-Q69):

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