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Genesys GCX-SCR Exam Syllabus Topics:

Topic	Details
Topic 1	Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 2	Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 3	Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 4	Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.
Topic 5	Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q61-Q66):

NEW QUESTION # 61
Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

A. Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.
B. Aaron collects the payment info without pausing the recording.
C. Aaron invokes a Secure Pause action and collects the payment information.
D. Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.

Answer: C,D

Explanation:
In situations where sensitive payment information is involved, Genesys Cloud CX provides mechanisms to ensure that this data is not recorded, thereby complying with PCI-DSS and other regulatory standards:
* Secure Pause (B): Aaron can invoke a Secure Pause action to temporarily stop the recording while collecting payment information. This action ensures that sensitive information is not captured in the recording, protecting both the customer and the organization.
* Secure Call Flow (C): Alternatively, Aaron can transfer the interaction to a Secure Call flow configured to collect payment information via IVR. This method uses a secure, automated system to collect sensitive data without involving the agent or recording sensitive information.

NEW QUESTION # 62
Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

A. Export the script templates from Org A and import them into Org B.
B. Export the scripts from Orq A and import them into Orq B.
C. Export the component templates from Org A and import them into Org B.
D. It is not possible to share a script between the organizations.

Answer: B

Explanation:
In Genesys Cloud CX, when managing multiple organizations with similar script layouts, you can export scripts from one organization and import them into another. This process allows you to maintain consistency across organizations without having to recreate the scripts from scratch.
* Exporting Scripts: This involves saving the script from Org A in a format that can be transferred.
* Importing Scripts: You can then import the saved script into Org B, ensuring that the script's layout, components, and logic are retained.
This method is highly efficient for administrators managing multiple organizations with similar needs.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 63
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.

A. {{value}} + {{currency}}
B. {value} {currency}
C. {{value}}{{currency}}
D. {value} + {currency)}

Answer: C

Explanation:
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX scripting is
{{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.

NEW QUESTION # 64
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

A. The script is shared with other administrators.
B. The script is assigned to an outbound dialing campaign.
C. The script is locked for editing.
D. The script contains critical information.

Answer: B

Explanation:
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.

NEW QUESTION # 65
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

A. Rooms
B. Groups
C. Workgroups
D. Roles

Answer: D

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.

NEW QUESTION # 66
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Reliable Genesys GCX-SCR Source, GCX-SCR Test Dumps.zip

Genesys GCX-SCR Exam Syllabus Topics:

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Genesys Cloud CX: Scripting Certification Sample Questions (Q61-Q66):

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